Customer Service

CALL
04-882-9882

call

MESSENGER
@1004gourmet

face

QUICK SERVICES

Free delivery over AED 100 or more.
No minimum purchase,
With a purchase of AED 100 or more at 1004Gourmet.com, shipping is no cost to you.
This limited time offer applies only to standard UAE delivery.

Online Mall
Make the 1:1 consultation for return/exchange on the website.
Our customer service will call you back for processing.
The driver will be visited for the return of the item.

Shop
If you have purchased items at a store, you need to visit the shop where you purchased it.
Our staff will assist you with your return/exchange according to your needs.

* Bring your receipt or customer order confirmation.

If you want to cancel some items or orders after you received the item,
please enter some items or order contents at the homepage 1: 1 consultation.
After that, the customer center will be contacted and the goods will be collected by the visit of the delivery article and the refund will be processed.

You can also place a call by calling the Customer Center.

* Miscommunication may result an incorrect order.

The deposit can be up to 7% of the total amount of the order depending on the membership.
You can use it immediately as cash, it is not possible to refund in cash.
It is not available at the store and is available only in the online mall.

* It does not apply to some products, such as gift certificates, service products, promotional items, specials, love bakery, Sharon Kimchi.