Free delivery over AED 100 or more.
No minimum purchase,
With a purchase of AED 100 or more at 1004Gourmet.com, shipping is no cost to you.
This limited time offer applies only to standard UAE delivery.
The delivery information of the ordered can be checked in [My Info]
You Change through the Customer Center.
- Customer Center 04-882-9882 (Sat-Thu 08:00 ~ 06:00 pm)
- Email – [email protected]
* Please check the order number before making inquiries.
If the delivery progress on the website is ‘Delivery completed’ or if you have received text for delivery.
It is in delivery and can be delivered within one to two days.
If you have not received the regular delivery, please contact to customer service.
Sorry. We are not ready yet.
Yes. When you make the order, comment on the delivery note.
Or call to customer center for inform to your order with date and time for pick up.
* Must make the order before pickup day or make the order before 10 am.
If you want additional items after make order (before delivery), make one more order with the same ID
No need delivery fee with the additional order.
*After driver gone out, can not make an additional order.
*In other cases, we deliver two or more invoices.
Make the 1:1 consultation for return/exchange on the website.
Our customer service will call you back for processing.
The driver will be visited for the return of the item.
If you have purchased items at a store, you need to visit the shop where you purchased it.
Our staff will assist you with your return/exchange according to your needs.
* Bring your receipt or customer order confirmation.
Delivery is free If there is a problem with items.
However, you will have to pay 10AED without any product problems.
Sold out items will be replaced or canceled as requested by your order form.
When you receive your order, you will be able to view it on your receipt.
If other products or items are missing, please contact the Customer Center.
The processing time of the exchange and return may be different according to the Confirmation of Available Item, and the delivery may be delayed depending delivery center schedule.
If the product is damaged, you can exchange and return only the same products.
If you wish to exchange for another product, please return the item and order a new one.
If you want to cancel some items or orders after you received the item,
please enter some items or order contents at the homepage 1: 1 consultation.
After that, the customer center will be contacted and the goods will be collected by the visit of the delivery article and the refund will be processed.
After confirming your order from my information, click cancel order button and your order will be canceled.
After that, canceled orders will be canceled at customer center.
After the cancellation order is canceled, the deposit will be refunded.
Coupons are non-refundable, and you can get the same benefits by issuing other coupons.
The refund amount can be refunded to the reserve, and 1: 1 consultation by customer center or contents confirmation by e-mail is possible.
After the cancellation is completed, the refund amount can be confirmed from my information. If the refund can not be made, please contact the customer center.
Credit card cancellation is possible. Depending on the circumstances of the card company, it may take some time.
If you want to cancel your receipt, you can contact our 1:1 customer center or e-mail us.
After that, we will cancel the order, and the dispatcher will visit to collect the item and the refund will be processed.
You can also place a call by calling the Customer Center.
* Miscommunication may result an incorrect order.
UAE is available in all regions, delivery may be delayed depending on delivery date.
Please check the delivery date before ordering.
Non-member orders are in preparation and you can simply sign up by email.
If the item is sold out, the item may disappear and it may disappear even if you put it in your shopping cart.
Apply coupons can be used by entering the coupon code on the shopping cart page.
* Different conditions apply depending on the coupon type.
You can check your order in [My Info], or you can check in the email you entered.
When you place an order, you can write your message exactly in the message.
After ordering, we may contact you for confirmation at the shipping center.
You can pay at the online mall.
At the time of dispatch, it is possible to pay by article card or cash.
Payment can be made to the local account after delivery or prior to the delivery date.
* If you want to transfer money, please contact customer center.
Credit cards, cash cards, real-time money transfers, cash, angel gosset vouchers, and angel points.
Vouchers can not be exchanged for cash.
The deposit can be up to 7% of the total amount of the order depending on the membership.
You can use it immediately as cash, it is not possible to refund in cash.
It is not available at the store and is available only in the online mall.
* It does not apply to some products, such as gift certificates, service products, promotional items, specials, love bakery, Sharon Kimchi.
If you are a member of wholesale, you can contact the customer service center and get a discount.
* The deposit and coupon can not be used.