Customer Support

1004 Gourmet aims to fulfill your Asian food desires. Specializing in all kinds of Korean, Japanese, Thai and Taiwanese food, we do our best to bring you
The best Asian products to the Middle East with the input of our valued customers and we continue to hope that you will share your thoughts with us.

This is for everything 1004 related, all general information goes here from 1004 Gourmet.

Hi! How can we help?

Q. HOW MUCH IS THE DELIVERY FEE?

Delivery is FREE of charge when you purchase AED 100 and above. Delivery fee of AED 15 if your order value is below AED 100.

Q. CAN I CHANGE THE DELIVERY INFORMATION FOR MY ORDER?

You may change your delivery information through our Customer Center at 04-882-9882 (Sat-Thu 8:00-5:00 PM) or email us at [email protected].

I CHECKED THE DELIVERY CONFIRMATION ON THE WEBSITE AND IT SHOWS THAT THE DELIVERY HAS BEEN COMPLETED BUT I DID NOT RECEIVE MY ORDER YET.

Delivery of your orders may take some time (2-3 days) depending on your location. Delivery completed can mean your order/s is currently in transit.

Q. I PLACED MY ORDER ONLINE, CAN I PICK THEM UP IN THE SHOP?

Yes, you may pick up your orders at the shop. Just choose Pick up on the delivery method.

Note: Place your order a day before or order before 10 AM the same day of your purchase.

Q. I HAVE ADDITIONAL ITEM/S TO ORDER.

You may place a new order, and the delivery charge will manually remove.

Q. WHAT IS THE RETURN / EXCHANGE PROCESS?

Our return policy is valid for 7 days. Item/s purchased on 1004Gourmet.com may be returned and/or exchanged either by pick up or directly in our nearest 1004 Gourmet store.

Please ensure that item/s you wish to return are supplemented with proof of purchase or receipt.

If you received an item/s that is damaged (e.g. delivered with ripped or missing parts, or other damage) we will proceed with replacement or full refund upon approval.

Note: Non-food item/s should be in its original packaging, along with the receipt, and accessories. For pick up service, delivery charges may apply if item/s are not damaged. Please contact us on https://www.1004gourmet.com/1004-store/ or reach our customer service on 04-882-9882.

Q. HOW MUCH I NEED TO PAY FOR RETURN DELIVERY FEE?

Delivery is free of charge if items are damaged. If not, return delivery is AED 10.

Q. I GOT THE WRONG ITEM ON MY DELIVERY.

You may contact our customer service for wrong items delivered. Sold-out items may have been replaced according to your request.

Q. CAN I CHANGE THE DAMAGED ITEMS?

Damaged items can only be exchanged or returned with the same item. If you wish to exchange for another product, you may return the item and order a new one.

Q. CAN I CANCEL MY ORDER OR ALL OR PART OF MY ORDER?

Contact our customer service for cancellation of order/s.

Q. HOW CAN I CANCEL AFTER ORDER?

Contact our customer service for cancellation of order/s.

Q. WHERE CAN I FIND MY ORDER HISTORY AFTER COMPLETING MY ORDER?

You can check it in [My Info] or in the email you received from us.

Q. CAN I SHIP TO MULTIPLE PEOPLE IN ONE ORDER?

Yes, you may add it to the box provided in the Notes. After placing the order, our customer service team will contact you for clarifications.

Q. HOW CAN I PAY?

You may pay by card or cash on delivery and by online if you shop online. Choose your preferred delivery method at the checkout page.

* If you want to do a Bank transfer, please contact the customer center.

Q. WHAT PAYMENT METHODS ARE AVAILABLE?

Cash, Credit cards, Online Payment , Bank Transfer and vouchers.

Q. IS IT POSSIBLE TO EXCHANGE VOUCHERS CASH?

Vouchers cannot be exchanged for cash.

Q. Do I need an account to place an order?

Yes, you will need to create an account in order to make a purchase. You can easily register by simply entering your e-mail and password.

DELIVERY

Delivery dates may vary by emirates and exact location. Orders check out before 2 pm will be delivered next-day.

Please check the schedule of delivery in every emirates in

https://www.1004gourmet.com/1004-delivery/ or reach our customer service on 04-882-9882.

WHOLESALE MEMBERSHIP

Contact our customer service for discounts at [email protected]

*Deposit and coupons cannot be used in wholesale purchases.

Terms & Conditions

Welcome to 1004 Gourmet platform. By accessing the platform and/or using the Services, you agree to be bound by these terms and conditions (the “Terms and Conditions”). If you do not agree to any of the terms, do not use this Website.

We reserve the right to change the Terms and Conditions at any time. Any changes posted will take effect on the website.

Please read the Terms and Conditions carefully. By confirming at check out, you agree to accept and pay for the item/s you purchased.

RETURNS/EXCHANGE/REFUNDS:

Products can be returned for a refund or an exchange within 7 days after the date of purchase

If the supplied products differ from the advertised content, the product can be returned or exchanged within 7 days from the date of receipt.

 

Please note that the following items cannot be exchanged, refunded or returned;

  1. a) If the product was damaged after delivery, the product will not be exchanged, refunded or returned
  2. b) Undergarments, makeup, and other hygienic products will not be exchanged, refunded or returned for hygiene reasons (unused cosmetic products can be returned or exchanged)
  3. c) The damaged packaging of a product will not be exchanged, refunded or returned
  4. d) Products bought from other stores and not from 1004 Gourmet will not be exchanged, refunded or returned
  5. e) Refund, exchange or return of the product will be possible at the branch where the product was bought.

 

If you wish to cancel or return a product, you can do so by contacting our online service center 04 882 9882. Our customer service team will assist you throughout the process.

Canceling After Delivery & Payment

If you wish to cancel your order after delivery and cash payment has been made, we will provide a cash refund and return the points that were used within 7 working days. All products should be in the original form. If you are returning an item that has been delivered correctly, delivery charges will not be reimbursed and an additional 20 Dhs will be charged for picking up and refunding the transaction.

  • Credit Card Payment

In case the payment was made by credit card, you will need to provide the same credit card to receive the refund. It will take up to 14 working days for the credit to be reflected back in your account. For inquiries regarding your credit card, please contact your bank. If you are returning an item that has been delivered correctly, delivery charges will not be reimbursed and an additional 20 Dhs will be charged for picking up and refunding the transaction.

REFUND & EXCHANGE POLICY

1004 Gourmet guarantees the exchange, return and refund according to the following:

  1. Products can be returned for a refund or an exchange within 7 days after the date of purchase.
  2. If the supplied products differ from the advertised content, the product can be returned or exchanged within 7 days from the date of receipt.
  3. If you wish to cancel or return a product, you can do so by contacting our customer service center 04 882 9882. Our customer service team will assist you throughout the process.
  4. Please note that K-beauty products of Lamise Beauty by 1004 Gourmet do not accept returns, exchanges or refunds. All sales are final.

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