Customer Support

1004 Gourmet aims to fulfill your Asian food desires. Specializing in all kinds of Korean, Japanese and Thai food, we do our best to bring you
the best Asian products to the Middle East with the input of our valued customers and we continue to hope that you will share your thoughts with us.

This is for everything 1004 related, all general information goes here from 1004 Gourmet.

Ahlan! How can we help?

Q. HOW MUCH IS THE DELIVERY FEE?

Free delivery over AED 100 or more.
No minimum purchase,
With a purchase of AED 100 or more at 1004Gourmet.com, shipping is no cost to you.
This limited time offer applies only to standard UAE delivery.

Q. CAN I CHANGE THE DELIVERY INFORMATION FOR MY ORDER?

The delivery information of the ordered can be checked in [My Info]
You Change through the Customer Center.

Customer Center 04-882-9882 (Sat-Thu 08:00 ~ 06:00 pm)
Email – [email protected]
* Please check the order number before making inquiries.

Q. I CHECKED THE DELIVERY CONFIRMATION ON THE WEB SITE,IT SHOWING DELIVERY HAS BEEN COMPLETED, BUT THE DELIVERY DID NOT ARRIVE.

If the delivery progress on the website is ‘Delivery completed’ or if you have received text for delivery.
It is in delivery and can be delivered within one to two days.

If you have not received the regular delivery, please contact to customer service.

Q. I MAKE THE ORDER ON ONLINE MALL. CAN I PICK THEM UP IN SHOP?

Yes. When you make the order, comment on the delivery note.
Or call to customer center for inform to your order with date and time for pick up.

* Must make the order before pickup day or make the order before 10 am.

Q. I HAVE ADDITIONAL ITEM FOR ORDER.

If you want additional items after make order (before delivery), make one more order with the same ID
No need delivery fee with the additional order.

*After driver gone out, can not make an additional order.
*In other cases, we deliver two or more invoices.

Q. WHAT IS THE RETURN / EXCHANGE PROCESS?

Online Mall
Make the 1:1 consultation for return/exchange on the website.
Our customer service will call you back for processing.
The driver will be visited for the return of the item.

Shop
If you have purchased items at a store, you need to visit the shop where you purchased it.
Our staff will assist you with your return/exchange according to your needs.

* Bring your receipt or customer order confirmation.

Q. HOW MUCH I NEED TO PAY FOR RETURN DELIVERY FEE?

Delivery is free If there is a problem with items.
However, you will have to pay 10AED without any product problems.

Q. I GOT THE WRONG ITEM / DAMAGE ITEM ON MY DELIVERY.

Sold out items will be replaced or canceled as requested by your order form.

When you receive your order, you will be able to view it on your receipt.
If other products or items are missing, please contact the Customer Center.

Q. CAN I EXCHANGE THE DAMAGE ITEMS?

If the product is damaged, you can exchange and return only the same products.
If you wish to exchange for another product, please return the item and order a new one.

Q. CAN I CANCEL MY ORDER OR ALL OR PART OF MY ORDER?

If you want to cancel some items or orders after you received the item,
please enter some items or order contents at the homepage 1: 1 consultation.
After that, the customer center will be contacted and the goods will be collected by the visit of the delivery article and the refund will be processed.

Q. HOW CAN I CANCEL AFTER ORDER?

After confirming your order from my information, click cancel order button and your order will be canceled.
After that, canceled orders will be canceled at customer center.

Q. WHAT HAPPENS TO MY COUPON OR DEPOSIT AFTER CANCELING MY ORDER?

After the cancellation order is canceled, the deposit will be refunded.
Coupons are non-refundable, and you can get the same benefits by issuing other coupons.

Q. CAN I RECEIVE THE REFUND AMOUNT AS A DEPOSIT?

The refund amount can be refunded to the reserve, and 1: 1 consultation by customer center or contents confirmation by e-mail is possible.
After the cancellation is completed, the refund amount can be confirmed from my information. If the refund can not be made, please contact the customer center.

Q. CAN I CANCEL MY CREDIT CARD?

Credit card cancellation is possible. Depending on the circumstances of the card company, it may take some time.

Q. HOW DO I CANCEL A RECEIVED ITEM?

If you want to cancel your receipt, you can contact our 1:1 customer center or e-mail us.
After that, we will cancel the order, and the dispatcher will visit to collect the item and the refund will be processed.

Q. CAN I PLACE AN ORDER?

You can also place a call by calling the Customer Center.

* Miscommunication may result an incorrect order.

Q. CAN I PLACE AN ORDER?

You can also place a call by calling the Customer Center.

* Miscommunication may result an incorrect order.

Q. ARE YOU DISAPPEARING BECAUSE YOU WANT TO ORDER A PRODUCT?

If the item is sold out, the item may disappear and it may disappear even if you put it in your shopping cart.

Q. HOW CAN I APPLY FOR COUPONS?

Apply coupons can be used by entering the coupon code on the shopping cart page.

* Different conditions apply depending on the coupon type.

Q. WHERE CAN I FIND MY ORDER HISTORY AFTER COMPLETING MY ORDER?

You can check your order in [My Info], or you can check in the email you entered.

Q. CAN I SHIP TO MULTIPLE PEOPLE IN ONE ORDER?

When you place an order, you can write your message exactly in the message.
After ordering, we may contact you for confirmation at the shipping center.

Q. HOW CAN I PAY?

You can pay at the online mall.
At the time of dispatch, it is possible to pay by article card or cash.
Payment can be made to the local account after delivery or prior to the delivery date.

* If you want to transfer money, please contact customer center.

Q. WHAT PAYMENT METHODS ARE AVAILABLE?

Credit cards, cash cards, real-time money transfers, cash, angel gosset vouchers, and angel points.

Q. IS IT POSSIBLE TO EXCHANGE VOUCHERS CASH?

Vouchers can not be exchanged for cash.

RESERVES

The deposit can be up to 7% of the total amount of the order depending on the membership.
You can use it immediately as cash, it is not possible to refund in cash.
It is not available at the store and is available only in the online mall.

* It does not apply to some products, such as gift certificates, service products, promotional items, specials, love bakery, Sharon Kimchi.

DELIVERY

Delivery dates vary by region and may vary on delivery schedule.

WHOLESALE MEMBERSHIP

If you are a member of wholesale, you can contact the customer service center and get a discount.

* The deposit and coupon can not be used.

Terms & Conditions

1004 Gourmet guarantees the exchange, return and refund according to the following:

Products can be returned for a refund or an exchange within 7 days after the date of purchase
If the supplied products differ from the advertised content, the product can be returned or exchanged within 7 days from the date of receipt
Please note that the following items cannot be exchanged, refunded or returned;
a) If the product was damaged after delivery, the product will not be exchanged, refunded or returned
b) Undergarments, makeup, and other hygienic products will not be exchanged, refunded or returned for hygiene reasons (unused cosmetic products can be returned or exchanged)
c) The damaged packaging of a product will not be exchanged, refunded or returned
d) Products bought from other stores and not from 1004 Gourmet will not be exchanged, refunded or returned
e) Refund, exchange or return of the product will be possible at the branch where the product was bought

If you wish to cancel or return a product, you can do so by contacting our online service center 04 882 9882. Our customer service team will assist you throughout the process.

Canceling After Delivery & Payment
If you wish to cancel your order after delivery and cash payment has been made, we will provide cash refund and return the points that were used within 7 working days. All products should be in the original form. If you are returning an item that has been delivered correctly, delivery charges will not be reimbursed an additional 20 Dhs will be charged for picking up and refunding the transaction.

Credit Card Payment
In case the payment was made by credit card, you will need to provide the same credit card to receive the refund. It will take up to 14 working days for the credit to be reflected back in your account. For inquiries regarding your credit card, please contact your bank. If you are returning an item that has been delivered correctly, delivery charges will not be reimbursed an additional 20 Dhs will be charged for picking up and refunding the transaction.

REFUND & EXCHANGE POLICY

1004 Gourmet guarantees the exchange, return and refund according to the following:

01. Products can be returned for a refund or an exchange within 7 days after date of purchase
02. If the supplied products differ from the advertised content, the product can be returned or exchanged within 7 days from the date of receipt.
03. If you wish to cancel or return a product, you can do so by contacting our online service center 04 882 9882. Our customer service team will assist you throughout the process.
04. We do not accept returns, exchanges or refunds. All sales are final. Please note, K beauty by 1004 gourmet reserves the right to refuse all returns.

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